First, check this website to see if your problem or issue has been addressed. If you can’t find an answer to your question, email us, or call (402) 477-8300. If you call after office hours (9am to 5pm Central Time), please leave a voice mail message (marked urgent). To mark the message as urgent, after recording your message, press the # key, then press 1 for delivery options. For urgent delivery press 2. If marked urgent, someone from our support staff will be paged and will return your call as soon as possible. Also, the support at 4w.com email account is checked after hours and on weekends.
If you would like a technical support individual – please call (402) 477-8300 and ask for support. You will then be instructed to click here to download the Encrypted Support connection software.
If you would like to remove a service from your account, please complete our Service Removal Form.
Software and Hardware Installation and Configuration
If you need assistance installing, configuring or maintaining hardware or software, please call us. We offer several levels of support, or we’ll refer you to someone who can help.
Shopping Carts and Product Catalogs
We offer several ways to add a shopping cart or product catalog to your website. We have two versions of our ASP-based cart software – one that works with static (regular html) and does not use a database to store product information. The full storefront version uses a database to store product info and prices, and generates the product and category pages dynamically. For Linux/PHP we support WordPress and Joomla!.
Email Lists and Email Advertising
Our customers must comply with the CAN SPAM ACT. For more information, see the FTC website: Can Spam Act