Configuring Email Using Your Blackberry

This page describes how to configure an email account on your Blackberry. Note that in this example, we are using “mydomain.com” as a sample domain. Please substitute your domain name and user account accordingly.

  1. From your BlackBerry home screen, select the BlackBerry Set-up icon, then choose “Personal Email Set-up.” (On older devices, just look for the Personal Email Set-up icon.)
  2. Select Personal Email Set-up.
  3. Accept the Terms and Conditions.
  4. On the ‘Email Account Set-up’ page, enter your full email address (including ‘@mydomain.com’) but leave the ‘Password:’ field blank, thens select Next.
  5. You’ll see a screen that says ‘We were unable to configure [username@mydomain.com].’ Select “I will provide the settings to add this email account”, then Next.
  6. Select Internet Service Provider Email (POP/IMAP), then Press Next.
  7. Select “I will provide the settings to add this email account”, then Next.
  8. You’ll see ‘The BlackBerry Internet Service could not configure [username@mydomain.com] email account.’ Select Provide The Settings to continue.
  9. In the ‘User name:’ field, enter your full email address (including ‘@mydomain.com’). Next, enter your password in the ‘Password:’ field.
  10. In the ‘Email server:’ field, enter your domain name (such as: ‘mail.mydomain.com’), then select Next.
  11. If IMAP access was successfully configured, select OK.
  12. Below your newly added email address, select Edit.
  13. Select Advanced Settings at the bottom.
  14. Make sure the port is set to ‘993’ and ‘Use SSL’ is set to ‘Yes.’
  15. Select Save.