Web Hosting Support
This section includes information on how to configure FTP how to upload files and how to create fill-in forms. NOTE: It is NOT necessary to write your own form handler script. We support PHPMailer on Linux and CDO on Windows which will take care of most common form applications. If you need something more sophisticated, such as the ability to store form results in a database, let us know. We have many standard, off-the-shelf scripts that require only minor customization for a wide variety of applications. Also, if your site is hosted on a server that supports Active Server Pages, we can supply standard ASP-based form handlers to help get you started.
Note: due to the fact that most of our customers are now using Google Analytics instead of Urchin, we have phased out Urchin support as of June, 2012.
Scripts, CGI and Related Issues
We don’t support CGI on our in-house servers for several reasons. First, it’s a security hole, and second, CGI isn’t very efficient. We do support PHP on Linux and ASP (and ASP.NET) on our Windows servers.
Joomla! Content Manager
If you are using the Joomla! Content Manager, documentation can be found on our Joomla support page. We are moving new customers away from Joomla! and towards WordPress because of better security and easier site updates. Documentation for WordPress can be found on our WordPress support page.
Troubleshooting Front Page Publishing Problems
Microsoft Front Page has been discontinued. If you are using Front Page, there are several issues that might affect your ability to publish to your website. For more information, see this Microsoft Support page. The most common problems are: 1) publishing to the wrong address, 2) publishing with includes that have parent paths embedded in them (i.e., ..\..\pagename.html ), 3) invalid username or password.